Utility Billing Policies & Assistance Programs

The City of St. Helena provides water and sewer services for over 2,600 residents and businesses within and outside City Limits. The City water and sewer rates are established by the City Council.

Utility billing is processed on a bimonthly basis. The rates for water service are comprised of a base service fee and a consumption fee. The water-base service fee is determined by the size of your property's water meter. The water consumption fee is your actual water use and is billed per unit of water. The rates for sewer service are comprised of a base service fee and a consumption fee. The sewer base fee is determined by the size of your property's water meter. The residential sewer consumption fee is based on a "Winter Average" and remains in effect for one year. Each April, the "Winter Average" is recalculated. The sewer consumption fee for all other properties is based on their actual water use and type of business.

Past Due Policy

Utility Bills are due and payable upon receipt, and delinquent after 30 days. Your utility bill is due upon receipt and will become delinquent if not paid by the due date on the bill. A past due penalty of 10% in addition to a 1% interest penalty on the past due amount will be added to your account if it becomes past due. If your bill remains unpaid, a 72-hour notice will be delivered to the service address indicating a shut-off date. If unpaid, your service will be interrupted and an additional fee will be added to restore service. If your service is disconnected for nonpayment, you will need to pay the full past-due balance including all fees, or make payment arrangements by filing a Hardship Agreement with the City.

Disconnection of water services for nonpayment policy to comply with Senate Bill Number 998 mandates.

The purpose of the Disconnection of Water Service for Nonpayment Policy sets forth guidelines that govern the Senate Bill Number 998 (Water Shutoff Protection Act) for interruption of water service for nonpayment of unpaid bills for residential water service. Furthermore, this policy is intended to supersede any other prior policies.

Supporting Documents