The City of St. Helena is committed to ensuring sound financial practices, proper controls over revenues, and general oversight. The Finance Department is committed to providing best practices in developing efficient revenue management programs. This policy establishes a minimum standard to be upheld and enforced by all City of St. Helena's employees.
The purpose of the Disconnection of Water Service for Nonpayment Policy sets forth guidelines that govern the Senate Bill Number 998 (Water Shutoff Protection Act) for interruption of water service for nonpayment of unpaid bills for residential water service. Furthermore, this policy is intended to supersede any other prior policies.
City Council adopted this policy (Resolution 2020 to 2039) to summarize the City of St. Helena's administrative actions for the collection of delinquent water accounts, including notifications, charges, and disconnection of service.
Any questions regarding this policy can be directed to the Utility Billing Department by calling (707) 968-2745, Monday through Friday from 9 a.m. to 4 p.m., or via email.