The City of St. Helena is committed to preventing water waste but also understands that, infrequently, a water leak may occur. Water leaks result in water use charges for excess water used (or lost) by a customer. This policy provides relief to St. Helena Water Customers who have had a leak that is not due to negligent or willful acts. The P-FI-0005 policy rescinds all previous leak adjustment policies and remains in effect until rescinded by the City Council.
Any leak adjustments will be processed in accordance with all applicable laws and the City of St. Helena's Municipal Code Chapter 13.04.221.
Please review the appropriate Water Leak Adjustment Policy for Residential or Non-Residential Properties for criteria and requirements for a water leak adjustment.
If you have any questions or need additional assistance, please contact the Water Department at (707) 968-2745.