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Posted on: January 17, 2024

New Tools for St. Helena Residents to Engage with the City

St. Helena Grapevine Logo

With its launch of the St. Helena Grapevine, the City of St. Helena is adding new ways for residents to seek information as well as communicate with the City.

The St. Helena Grapevine is a free, easy-to-use app and web-based platform that allows City of St. Helena community members to provide pictures, videos, specific descriptions, and more to request fixes to issues throughout the City including potholes, missing signs, and water leaks. This tool will allow various City departments, including Public Works, to manage requests more efficiently with a centralized and integrated reporting and task management system. City staff can assign tasks to specific individuals or teams, track its status, and engage with residents further as needed, including letting them know when an issue has been fixed or resolved.

“This is a great tool for our community and our staff,” said Joe Leach, PE, Director of Public Works for the City of St. Helena. “St. Helena Grapevine provides an easy way to report a variety of issues and provide all the information that our staff needs to respond and take action. This will increase efficiency across departments and allow us to have an even greater engagement with public partners and highlight all the work that is being completed.”

Beyond reporting, St. Helena Grapevine, gives community members the ability to see what other issues have already been reported, their status in getting fixed or resolved, and what has already been completed. While reviewing issues, community members can also add their comments and additional insight into issues already identified by their neighbors. The platform also gives residents the ability to create their own “watch areas” and receive notifications about all issues reported in a specific area, enabling them to follow the progress of all service requests, not just the ones they report.

“I am very excited by the launch of the St. Helena Grapevine,” said Anil Comelo, City Manager for the City of St. Helena. “We anticipate getting a large influx of requests in the first few days. We ask that the community be patient and know that while our goal is always to address and fix issues quickly, the large number of service requests will take a few months to get through.”

The St. Helena Grapevine mobile app is available for download on iPhone and Android devices. In addition to the mobile apps, residents can send requests through the City of St. Helena’s website at CityOfStHelena.org/Grapevine. While no account is needed to report an issue, an account is needed to receive notifications.

Beyond the St. Helena Grapevine, the City of St. Helena conducted its first community survey through FlashVote in December 2023 on Community Priorities. All community members are invited to participate in future surveys that are quick and easy to complete by visiting flashvote.com/StHelena or calling (775) 235-2240.

There are also many ways to sign up to get news and information emailed to you directly. Encourage your friends and neighbors to do so as well.

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