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The City of St. Helena requires everyone doing business in City limits to have an active business license. Business license fees are imposed for revenue generating purposes. It is not a license to permit to operate a business in violation of City, County, State, and Federal laws.
To obtain a business license, a completed application is required. Certain applicants may also require special permits and clearance from other City departments. Find Contractor's Business License or standard Business License applications.
The business license application is processed and by the Finance Department for the issuance of the business license. Additionally, the application will be referred to the other departments as necessary. Inspections may be required as part of the approval and clearance process for those departments. If the business is a food establishments, a permit from the Napa County Health Department will also be necessary.
Applicants will be issued a business license upon completion of the Finance Department's review of the application and payment of the business license fee. However, if your business requires one or more permits from other City or County departments, start of business must wait for those departments to issue the required permits.
A current business license can be re-issued by requesting in person or by letter to:
City of St. HelenaFinance Department1088 CollegeSt. Helena, CA 94574
The business license will be mailed to the business address on record.
We are unable to provide copies or prior year licenses. However, a letter can be prepared stating how long your business has been licensed. For faster service, send request via email. The letter will be mailed to the current business address on record.
If you conduct business using a name other than your legal name (DBA), you are using a fictitious business name. Contact the Napa County Recorder's Office for more information.
If you sell tangible property, you are required to obtain a Seller's Permit from the State Board of Equalization for the purposes of collecting and reporting sales tax to the State of California.
If you have employees and withhold State Income Tax, Disability, and Unemployment insurance, contact the State Employment Development Department (EDD) to obtain a State Employer ID number.
If you intend to have employees or to obtain a Form 540 for estimating State Withholding Tax for yourself, contact the Franchise Tax Board (FTB).
If you intend to sell or serve alcoholic beverages, contact the Alcoholic Beverage Control Board (ABC).
Depending on the type of business being conducted, please consult the Department of Consumer Affairs. Many professions, including building contractors, need to obtain California State Licenses.
Contact the Internal Revenue Service (IRS) for a federal employer ID number, a businessman's kit, seminars for new businesses, additional information and forms.
If your business uses a weighing or measuring device, a (PLU) price lookup system or scan gun system for retail sales, a permit from the Napa County Sealer of Weights and Measures will also be necessary. Call Weights and Measures at (707) 944-8714 for assistance.
The census does not start on Census Day (April 1). It officially kicked off on January 21 in remote Alaska. The bureau says most homes can respond as early as March 12. Households are supposed to include everyone living in the home as of April 1, which is a reference date, on the form.
Two ways: Service way enumeration (SBE) and enumeration at transitory locations (ETL). These include shelters with sleeping facilities, shelters for children, soup kitchens or regularly scheduled mobile food vans, and targeted outdoor locations where people sleep unsheltered. This enumeration is set to take place March 30 to April 1 2020.
The Census Bureau will identify service-based and outdoor locations through internet research, outreach to advocacy organizations, and outreach to elected officials of state, local, and tribal governments.
The census does not only count U.S. citizens. It counts every person living in the country on Census Day, including undocumented immigrants and green card holders, where they usually live and sleep. The Census Bureau has a more detailed breakdown of who is and isn't counted.
The census is not voluntary, but every person is not required to fill out a census form.
Although the federal government has rarely enforced penalties, federal law requires U.S. residents ages 18 and older to answer census questions. But one person can answer questions on behalf of others in the same household. When the Census Bureau releases census response rates, those are percentages of households, not people.
The Census Bureau does not keep your individually identifiable data confidential forever. Census records identifying individuals are ultimately transferred from the Census Bureau to the National Archives and Records Administration, which releases the information to the public 72 years after it's collected. Federal law restricts access to data identifying individuals until then. Still, the Census Bureau can release information about specific demographic groups at a level as detailed as a neighborhood.
The 2020 census is not the first online U.S. census. There was an online option for the 2000 census, although it was only available for the short version of that year's form and only in English. The 2020 census is set to be the first primarily online count, allowing all U.S. households to reply through the Internet. The bureau is also collecting responses on paper, over the phone and in person.
The 2020 Census asks how many people are living or staying at each address. For each person, we ask about name, sex, age, date of birth, relationship, Hispanic origin, and race. We also will ask whether the housing unit, such as the house, apartment, or mobile home, is owned or rented, and for contact information in case additional information is needed. The 2020 Census is not asking citizenship status, your full social security number, money or donations, anything on behalf of a political party or your bank or credit card numbers.
The 2020 census form does not include a citizenship question. Federal courts have permanently blocked Trump administration plans to add this controversial question to the 2020 census forms: "Is this person a citizen of the United States?" The administration is instead gathering existing government records for data about the U.S. citizenship status of every person living in the country.
The census does not consider "Hispanic or Latino" a race. Federal standards set by the White House Office of Management and Budget require the census and other federal surveys to categorize "Hispanic or Latino" as an ethnicity to allow Latinx people to identify with any race. OMB has not made public whether it has approved a proposal to change how the census collects data on Latinx identity.
The census does not ask about your religion, political affiliation or income.
Federal law prohibits the Census Bureau from requiring all households to answer questions about religious affiliation. The questions the 2020 census does ask are listed here.
The exact amount of federal funding guided by census data is not known.
The Census Bureau often cites more than $675 billion a year as the estimated amount of federal government spending that is distributed to states and local communities based in part on census data. But Andrew Reamer, a longtime researcher on census-guided funding based at the George Washington University's Institute of Public Policy, has used more recent data to produce a more comprehensive estimate, currently at more than $1.5 trillion a year.
The census is not the American Community Survey. Both are conducted by the Census Bureau. The census goes out to every household once a decade. The American Community Survey goes out to about one in 38 households every year.
City Staff prioritizes code enforcement complaints according to the severity of the violation on the community and individuals. Situations that appear to pose a serious risk to health and safety are given top priority; others are pursued in the order in which they are received, as resources are available.
In most cases for non-emergency complaints, a warning letter or courtesy notice is sent to the alleged violator to verify the status of the potential complaint and to obtain compliance. The purpose of this first step is to inform the alleged violator that there is a possible code violation on their property and to give them time to correct it. If the violation still exists after the correction date, the inspector will conduct a subsequent inspection and send a follow-up notice or applicable citation with additional correction time.
Call the police department immediately! Try to get a good description of the person dumping, the vehicle that they were driving, and the vehicle license number. If you see illegally dumped trash after the fact and cannot provide a description of the responsible party, where the trash is located will determine how it is to be removed.
If the debris is located on public property i.e.: street, sidewalk, alley, or other City-owned property, call the Public Works Department at (707) 968-2658.
For dumping on a vacant lot or private property, call the Building Department at (707) 967-2779. If someone dumps on your property, you will ultimately be responsible for the removal of the items.
For inoperable and/or unregistered vehicles located on the street, sidewalk, or alley please contact the St. Helena Police Department at (707) 967-2850.
There are two types of personnel complaints. The first is the informal complaint. This complaint is normally handled by the employee's supervisor for minor transgressions and is brought to the employee's attention by the supervisor.
The second type of complaint is the formal complaint. This is for more serious types of transgressions. The formal complaint is lodged with the employee's supervisor, Watch Commander or Chief of Police.
A personnel complaint may be made by anyone. However, if the complainant is under the age of 18, we require that the complainant be accompanied by a parent or guardian.
A complaint may be made by telephone, mail or in person. The complaint may be made at the Police Department, or another mutually convenient location. The department is primarily interested in learning of your concerns about police conduct or a need for improvement in our delivery of services.
A complaint may be made 24 hours a day, seven days a week.
The complaint is received, reviewed, and assigned to a supervisor for further investigation. If the supervisor is able to resolve the complaint after examining all the facts and circumstances, you will be notified. If the complaint requires further review, it will be forwarded to the Internal Affairs Supervisor for a formal investigation which is forwarded to the Chief of Police for final determination. You will be notified in writing concerning the disposition of the complaint. A formal investigation will not be initiated until a supervisor contacts the complainant in person or by telephone to determine if a formal investigation is warranted.
A formal investigation would not be initiated if the complaining party is satisfied appropriate action will be taken by an employee's supervisor.
A complainant normally does not have to testify in any formal hearing. During the investigation, you, along with all witnesses, will be interviewed concerning the incident. It is essential to any investigation to ask all pertinent questions and obtain factual information. Employees of the St. Helena Police Department have the right to appeal any discipline recommended as the result of a personnel complaint investigation. In some cases, there may be an Administrative Review Hearing; there is a possibility you may have to testify at such hearing.
It is a crime (misdemeanor) to file a complaint against an officer knowing that the complaint is false. If you have a complaint and are not sure how to proceed, a telephone call to the on-duty Watch Commander will provide you the options available.
Existen dos clases de quejas contra el personal: La primera es una queja informal hecha en cuanto a un problema menor. De esta clase de queja normalmente se ocupa el supervisor del empleado. El supervisor llamará la atención al empleado en cuanto al problema. La segunda clase de queja es la queja formal. Esta queja se usa para resolver problemas más graves. Una queja formal debe ser presentada al supervisor del empleado, al Comandante de Turno, o al Jefe de Policía.
Cualquier persona puede presentar una queja contra el personal. Sin embargo, si el denunciante tiene menos de 18 años de edad, exigimos que le acompañe uno de sus padres.
Una queja se puede presentar por teléfono, por correo, o en persona. La queja debe ser presentada en la Jefatura de Policía o en algún otro sitio que les convenga a todos. Lo que más nos interesa en el Departamento de Policía es enterarnos de las preocupaciones que usted tenga en cuanto al comportamiento de nuestros agentes, y tambien si existe la necesidad de mejorar la manera en que cumplimos con nuestro deber.
Una queja puede presentarse las 24 horas del día. Después de las horas normales de oficina, se puede presentar una queja contra el personal registrándola con cualquier supervisor, o con el Comandante de Turno, o llamando al teléfono 967-2850.
La queja se recibe, se revisa, y se entrega a un supervisor para su investigación. Si el supervisor puede resolver la queja, después de revisar todos los hechos y circunstancias, usted recibirá una notificación de la misma. Si la queja requiere una revisión adicional, será entregada a un Supervisor de Asuntos Internos para que éste haga una recomendación formal y después será entregada al Jefe de Policía para que haga una determinación. A usted le informaran por escrito de la decisión en cuanto a la queja. Ninguna queja será investigada hasta después que un supervisor se comunique con el reclamante ya sea en persona o por teléfono para determinar si una queja formal es necesaria.
Normalmente un reclamante no tiene que testificar en una audiencia formal. En el curso de la investigación usted, al igual que todos los demás testigos, tendrán que contestar preguntas en cuanto al incidente. Es esencial para toda investigación hacer todas las preguntas pertinentes para averiguar lo que ha sucedido. Una vez que se haya hecho la investigación, se expedirá una determinación. Todos los empleados de la Ciudad de St. Helena tienen el derecho do apelar cualquier sanción recomendada o impuesta. En algunos casos los recursos de apelación pueden incluir una revisión por parte de la Comisión Administrativa. Púese ser que se le pida a usted que testifique en esa audiencia.
Si alguien dice que se ha cometido un delito, y lo reporta a un oficial, sabiendo que la denuncia formulada es falsa, podrá ser acusado de cometer un delito menor. Si usted tiene una queja pero no sabe como hacerla, puede llamar por teléfono a cualquier Comandante de Turno quien la explicara sus opciones.
We accept cash, check, money order, traveler's check, Visa, MasterCard, Discover, and American Express. Online and automatic bill payment may be used for utility billing.
The City of St. Helena Finance Department is located at the City Hall:
1088 College AvenueSt. Helena, CA 94574
Monday through Friday9 a.m. to 4 p.m.
The Finance Department is closed for lunch from noon to 1 p.m.. City Hall is closed for most major holidays.
Contact Chase Receivables (accredited collection agency) directly at (877) 256-2510. Finance Department staff my be contacted at (707) 968-2753 to assist you with a detailed explanation of your account activity. However, payment will need to be processed through the collection agency.
Answer goes here...
This notice was necessary to fulfill legal requirements for providing public notice. Public notices of this nature are typically required to be sent separately and not included as part of regular bills or other mailings. By sending a separate mailing, the City ensures that all customers receive the notice as mandated by the law.
Moreover, providing a brief mention in the normal water bill with a link to an online resource would not meet the legal requirements for providing public notice in this context. Not all customers have easy access to the internet or the means to efficiently review online resources. By providing a hard copy in the mail, the City ensures that all customers, regardless of their internet access, can access and review the information in a clear and readable format.
Sending a separate notice also ensures that the proposed adjustments and rate structure changes receive the necessary attention and scrutiny from customers. It allows them to review the complete document and have a comprehensive understanding of the proposed changes. By providing a dedicated notice, the City demonstrates its commitment to transparent communication and public engagement, ensuring that all customers have the opportunity to be informed and provide feedback.
The notice was provided in both English and Spanish to ensure effective communication with the diverse community of the City of St. Helena. With bilingual communication, the City continues to promote inclusivity and ensure that language barriers do not hinder residents' understanding and engagement with important information. This approach allows Spanish-speaking residents to have equal access to the information and actively participate in the process.
Doing so also helps the City avoid any potential of a discrimination lawsuit for disparate treatment. The marginal increase in cost to send both English and Spanish versions is significantly less than the cost of a lawsuit. The City also does not keep a database of its residents preferred language, doing so could open the City up to additional lawsuits.
The notice was sent on cardstock to ensure its visibility and durability. Cardstock is thicker and sturdier than regular paper, making it less likely to get lost or damaged in the mail. By using cardstock, the City aims to ensure that the notice stands out among other mailings and captures recipients' attention.
To provide as much detail and clarity to each of our water users, the decision was made to print the document in color. The decision to send the notice in color was made for several reasons. First, color printing makes the document more visually appealing and engaging, increasing the likelihood that recipients will read and pay attention to the information provided. Second, color can be used to highlight important sections, key data, graphs and charts. This makes it easier for recipients to understand the information provided in the document. By leveraging color printing, the City is able to enhance comprehension and ensure that the information is effectively conveyed to the recipients.
The protest form was not included in the original mailing due to a printing error. However, the City recognizes the oversight and has taken steps to rectify the situation.
Once completed, the form can be returned three ways:
As a reminder St. Helena City Hall is located at 1088 College Avenue, St. Helena, CA 94574.
It is important to note that only one written protest per affected property will be counted, and protests submitted via telephone, email, or fax will not be accepted.
The sewer lateral consists of the pipe that begins at the building's plumbing system connection, usually a sewer cleanout located approximately two feet from the foundation, and extends to, and includes, the connection at the public (city) sewer main.
Sewer lateral cleanouts allow easy access to evaluate potential plumbing problems. They help keep your plumbing system running smoothly. A City-approved cleanout provides access for maintenance of the sewer lateral, or to clear it in the event your sewer lateral backs up. Not all current sewer laterals have city-approved cleanouts due to the age of the lateral. All replaced laterals will require a City approved cleanout to be installed which assist with future maintenance of the lateral, reducing the cost to property owners.
Management Analyst, Martin Beltran, can assist you with your sewer lateral questions. When reaching out to him, please include your property address.
The average lifetime of a private sewer lateral depends on the material used to construct the pipe. Certain materials can last upwards of 50 years. The majority of the sewer lateral lines on Main Street between Pine and Spring Street have not been replaced in decades.
All sewer laterals belong to the property owner from the home or building to and including the connection at the City main. Property owners are responsible for all costs relating to their sewer lateral, including; installation, connection, maintenance, repair, reconstruction, alteration, abandonment, or removal to prevent inflow and infiltration.
Older sewer laterals can create problems for property owners because over time they deteriorate, leading to the pipe leaking, blocking or breaking. During wet weather, rain seeps into the soil and can enter the wastewater collection system through damaged sewer laterals. This is also called infiltration. This can lead to more water flowing through the public sewers and the District's Water Recycling Facility can become overwhelmed by the amount of flow.
City staff met virtually with property owners on December 10, 2020, to discuss sewer lateral repair and answer Q&A.
Please note that in this meeting recording, a property owner shares estimated sewer lateral repair costs of $28,000 to $68,000. These costs were bids from general contractors using traditional excavation. Since then, a trenchless specialty company has provided the same property owner with a bid of $14,300 per sewer lateral. There are a variety of methods that can be used to complete the project and it is up to the property owner to select their preferred method and contractor.
Property owners are responsible for the maintenance and construction of their privately owned sewer laterals. Because their sewer lateral runs under the city right way, construction is subject to City municipal code 12.12.010 for street and sidewalk excavation and encroachment. The City of St. Helena cannot recommend specific contractors, although a list of licensed contractors who complete this type of work can be found here. Property owners may seek bids from as many contractors as they see fit, once they've selected a contractor they are to file for a city encroachment permit. Prior to connection at the main, if necessary, Utilities Division personnel will witness testing of the entire line from the building cleanout to the connection to the main. Testing will be performed by the applicant's contractor.
Suggested steps for Lateral replacement with neighboring building owners:
Beginning January 1, 2022, all California residents and businesses are required to landfill less and compost more! SB 1383 sets two major targets to reduce emissions from short-lived climate pollutants (SLCP):
Scientists tell us that greenhouse gases released by human activities cause climate change. When organic materials like food scraps and yard waste are landfilled, they break down anaerobically (without oxygen). This creates methane - a greenhouse gas 84x more potent than carbon dioxide (CO2). Landfills are the 3rd largest source of methane emissions in California according to CalRecycle. Reducing short-lived climate superpollutants like methane will have the fastest impact on the climate crisis and the health of our planet.
The following materials are considered "organic waste":
At its most basic level, you must send all organic waste to a facility that can compost it. You must sort your recyclables and organic waste including paper, cardboard, yard waste, food scraps, and food-soiled paper from the trash. You can do this either through service with Upper Valley Disposal and Recycling or you can separate organic materials and self-haul to a compost facility. Facilities that you can self-haul compost to in Napa County include Clover Flat Resource Recovery Park and the Napa Recycling and Composting Facility.
There are other parts of the regulations that apply to businesses only (not residents).
ALERT Napa County is an emergency notification system free to the public that may be used to deliver alerts when there is a threat to the health or safety of residents. In the event of an emergency, public safety agencies such Napa County Office of Emergency Services, law agencies or fire will be able to provide emergency information directly to subscribers. These notifications and updates can be configured to be sent to your cell phones, mobile devices, home, work, TTY/TTD and/or email account. Residents may also sign up to receive non-emergency community alerts.
Nixle is the emergency notification system used by Napa County prior to the launch of ALERT Napa County. ALERT Napa County is the county's new emergency notification system that can provide customized notifications for subscribers who create an account through ALERT Napa County powered by Everbridge. This customization allows the subscriber to add multiple devices, and opt-in to receive notifications for areas within the county that they want to receive messages. If a subscriber has already opted-in to receive messages by Nixle, they are automatically enrolled into ALERT Napa County (without customization features) and will continue to receive emergency notifications as they always have.
To subscribe to ALERT Napa County:
Online: Create an account at ALERT Napa County Sign-Up
On a smartphone: Download the free "Everbridge" app on your smartphone through Apple Store or Google Play. When prompted, click "Find an organization or subscription" and type in "Napa County" or "ALERT Napa County." Then select the organization "ALERT Napa County." Create a log-in and then follow the steps to customize your location selections for alerts.
TOT is an acronym for Transient Occupancy Tax. The City of St. Helena's TOT rate is 12% and tax remittance is due on the last day of the month subsequent to the month of taxable transactions.
Download the TOT Tax Return Form (PDF).
Any person as to whom, or any occupancy as to which, it is beyond the power of the city to impose the tax herein provided. Any officer or employee of a foreign government who is exempt by reason of express provision of federal law or international treaty (a diplomat on official business). No exemption shall be granted except upon a claim made at the time rent is collected and under penalty of perjury upon a form prescribed by the tax administrator. Download the TOT Exemption Form (PDF).
Yes, returns must be filed each month.
You may call (707) 968-2745 or apply in person at City Hall, Monday through Friday from 9 a.m. to 4 p.m.; closed for lunch between noon to 1 p.m. (except holidays). A Driver's License or Government Issued ID Number and a deposit will be required. Please allow the City 3 days notice to start service.
One leak adjustment may be granted no more than once every 60 months per account provided the leak is not due to negligent or willful acts. Adjustments are in the form of a bill credit for one billing cycle only and the credited amount is 50% of the cost of the excess water usage only.
Late fees can only be waived by approval from the City Manager or City Council. If you feel the late fee was calculated in error, please contact the Water Department by telephone at (707) 968-2745. Please have your account number ready for faster service.
A Hardship agreement is available to customers who need an extension of paying their water bill. The agreement allows us to break up the current amount due into 12 monthly payments. These payments must be paid by the due date in addition to the full payment of the current water bill. Contact the Water Department at (707) 968-2745 for assistance and have your account number ready for faster service.
Before reporting a specific problem, please note whether your concern is with color, odor, taste, or something other, and be prepared to answer the following questions:
Call the Public Works Department at (707) 968-2658.
Your water comes from Bell Canyon Reservoir, Stonebridge Wells, and water purchased from the City of Napa. Each source has unique costs associated with providing water to our customers.
Water and wastewater services are funded by the water and wastewater rates you pay. By law, we cannot charge customers more than it costs to provide the service. Our customers own our system; we do not have shareholders or pay dividends.
The City is committed to good governance, fiscal accountability, and transparency, with systems and policies in place to earn the trust of our customers.
Unfortunately, like many systems in the state and across the country, our infrastructure is aging, and many critical elements are rapidly approaching the end of useful life. The system is much like an older home with a heaving foundation - investment is necessary before the problems spread and damage other parts of the house.
Evidence of our aging water system can be seen in the occasional main breaks that cause service disruptions.
Over the next five years, we will invest more than $55.5 million in critical work to modernize our drinking water and wastewater systems. This includes replacing the Napa Intertie Pump Station and Pipeline, upgrades to the water and wastewater treatment plants, replacing the water treatment plant's transmission main, replacing the most failure-prone sections of sewer pipelines, and much more.
Known as a rates study, the City hires an expert independent financial consultant every several years to examine our finances, our operations and maintenance costs, anticipated capital improvement costs, and the amount of money held in reserve accounts for emergencies like earthquakes, drought, wildfires, etc.
Rate studies analyze the rate structure (how customers are charged for service) and the rates (the amount you pay per unit of water and wastewater service) and make recommendations to ensure everything is aligned with community values and priorities.
The City recently completed one of those rate studies, which partnered the consulting team with a Water and Wastewater Rate Study Advisory Committee - a diverse group of residents appointed by City Council. They studied the issues deeply and returned with a recommendation to - in simple terms:
City Council has scheduled a public hearing for Tuesday, June 27, 2023, at 6 p.m. at Vintage Hall (465 Main Street).
If approved, changes will take effect starting September 1, 2023.
Of course - volume is a measurement that tells you the amount of "stuff" that can fit inside a three-dimensional container. An obvious example is one gallon of milk fills a one-gallon-sized milk jug. The volume of a typical beverage can is 12 fluid ounces. Volumetric is the calculation of volume.
Most water providers in California, including the City of St. Helena, measure and bill water use volumetrically; in other words, by how much is used. The common unit of measure used is Hundred Cubic Feet (HCF) which is the amount of water that would fill a container with a volume of 100 cubic feet. In gallons, one HCF equals 748 gallons.
Tiered water rates are designed to charge different prices for water based on the amount used, with higher prices applied as consumption increases and as the utility incurs higher costs. The idea behind tiered water rates is to incentivize water conservation by charging higher rates for higher consumption levels.
Let's break down charges using an 18 HCF (hundred cubic feet) usage per billing cycle scenario:
Tiered Water Rates Example ChartIn this example bill, the water customer used 18 HCF of water. The first tier includes the first 11 HCF. In this tier, the price per HCF is $5.99. Therefore, for the first 11 HCF used, the customer would be charged 11 HCF multiplied by $5.99, which equals $65.89.
The second tier includes water use between 12 and 15 HCF and is priced at $12.06 per HCF. So, for this portion of usage, the customer would be charged 4 HCF multiplied by $12.06, which equals $48.24.
Since the customer used 18 HCF and the second tier stops at 15 HCF, the customer must pay for three HCF in the third tier, priced at $12.91 per HCF. Therefore, for this portion of usage, the customer would be charged 3 HCF multiplied by $12.91, which equals $38.73.
To determine the total cost of water used, we add up the charges for each tier: $65.89 (first tier) + $48.24 (second tier) + $38.73 (third tier) = $152.86. Then, add in the bimonthly Fixed Charge - which remains the same each billing cycle - of $135.50.
So, in this example, with an 18 HCF usage, the total cost for water would be $288.36 for this billing cycle. The City of St. Helena bills customers on a bimonthly basis.
Try our water and wastewater calculator.
Let's break down charges using an 18 hundred cubic feet (HCF) usage per billing cycle scenario:
In this example bill, the water customer used the Tiered Water Rates Example Chart (PNG).
Unlike the water that comes into your home, water that leaves your home down the sink or toilet is unmetered. Because of variables like outdoor water use, the filling of swimming pools, etc., charging to treat solely by how much water comes in would be unfair.
To fairly charge for wastewater services, Wastewater utilities use Average Winter Consumption (AWC). Wastewater fees are often calculated based on AWC because it provides a more accurate estimate of a customer's wastewater production throughout the year. Here's why:
Water consumption in St. Helena tends to fluctuate significantly during different seasons. During the summer, water usage may increase due to activities like irrigation or outdoor water usage. By using the AWC, which is determined during the winter months when water usage is lower, it provides a more consistent and reliable proxy for calculating monthly wastewater fees year-round.
The AWC helps exclude water consumption that is primarily used for outdoor purposes, such as watering lawns or filling pools, which does not contribute significantly to wastewater production. By using the winter months' consumption, when outdoor water usage is minimal, a more accurate representation of indoor water usage and wastewater production can be obtained.
If wastewater fees were calculated based on higher consumption periods like summer, customers could be charged more for wastewater services even though a considerable portion of the water used during that time does not actually contribute to wastewater production. Using AWC helps prevent overcharging and ensures a fairer assessment of wastewater fees.
By using AWC as a basis for wastewater fees, it encourages water conservation year-round. Customers who consistently use water sparingly during the winter months will be rewarded with lower wastewater fees since their AWC will be lower, reinforcing the importance of conserving water.
Overall, using Average Winter Consumption for wastewater fee calculations provides a more equitable and accurate method for determining charges by focusing on indoor water usage and eliminating seasonal fluctuations and outdoor water consumption from the calculation.
In St. Helena, AWC is recalculated per property each April, and takes an average of your monthly water use from the prior winter months.
Xpress Bill Pay is the premier provider for online bill payment systems. We make it easy for organizations to offer online bill payment, and we make it easy for customers to pay their bills online.
No. It's free to sign up for online bill payment and to use the Xpress Bill Pay service. However, some billing organizations charge a transaction convenience fee.
No. You can manage all your merchant and service provider billing accounts from a single Xpress Bill Pay login.
You can pay your bills with a credit card, debit card, or you can transfer funds directly from your banking account using electronic funds transfer (EFT). The types of payment accepted are determined by the billing organization and not Xpress Bill Pay. If you do have questions about payment methods, please contact the billing organization directly.
Yes. When you set up your account you can choose whether you want automatic bill payment, so you can set it and forget it. Payments will be automatically deducted from a credit card or banking account on the frequency you choose.
Your online bill will have an easy to read format with all of the necessary information to understand your bill.
You can view up to a year's history of your account online, so you can print and compare your current bill to previous bills.
First log in to your account. In the upper right corner of the screen, you will see the profile icon along with the name associated with your account. Click the dropdown arrow and select "Account Settings." You can then update your contact or login information by clicking “Edit” and then click “Save Edits.”
Absolutely. All the transactions are handled on secure servers and all sensitive data encrypted. As long as you don't give out your password, only you will be able to access your account. Plus. your personal information or e-mail address will NOT be sold or rented to third parties for marketing purposes without your permission.
You can pay your bills online or using our mobile app. You can also set up Xpress Bill Auto Pay to pay your bill on a scheduled frequency. (Also see: Can I set up automatic payments?)
After you complete the transaction, you will get a transaction receipt with confirmation number, as well as an email as a secondary confirmation.
Sign into your account. Navigate to the settings tab. Scroll down until you reach the account section. Click on "Remove My Account". Follow the prompts. You can also (contact us) and request that your account be removed.
City of St. Helena
1088 College Avenue
St. Helena, CA 94574