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1. Do I need a license to conduct business St. Helena?
2. What information is needed to obtain a business license?
3. How is the application review and processed?
4. Can I do business while my license is in process?
5. How can I obtain a copy of a current business license?
6. How can I obtain a copy of a prior year's business license?
7. What else do I need to do to start my business?

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1. When does the 2020 census start?
2. How will the homeless population be counted?
3. How will these transitory locations be identified?
4. Who is counted by the census?
5. Is the census voluntary?
6. Is my information private?
7. Is this the first online census?
8. What questions does the 2020 Census ask?
9. Is there a US citizenship question on the census?
10. Is Hispanic or Latino a considered a race on the census?
11. Does the census ask about my religion, political party or income?
12. How much money is allocated because of the census?
13. Is the census the same as the American Community Survey?

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1. What is the procedure for following up on a possible code violation?
2. What if I see someone illegally dumping junk, trash or debris?
3. Does the Code Enforcement Department address abandoned vehicles?

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1. What is a Citizen’s Complaint?
2. Who Can Make a Complaint?
3. How Can a Personnel Complaint be Made?
4. When Can a Complaint be Made?
5. What Happens After I File a Complaint?
6. Will I Have to Testify if I Make a Complaint?
7. What Happens if I File a False Complaint?

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1. ¿De qué consiste una queja?
2. ¿Quién puede presentar una queja?
3. ¿Como puede presentar una queja contra el personal?
4. ¿Cuándo puedo presentar una queja?
5. ¿Qué sucede después de que yo presente la queja?
6. ¿Tendré que prestar declaración si presento una queja?
7. ¿Qué pasa si presento una acusación falsa?

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1. What forms of payment do you accept?
2. What are your business hours and where are you located?
3. How can I resolve my account in collection?

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1. Why was this notice needed? Why couldn’t it just be a brief mention in my normal water bill with a link to an online resource?
2. Why did I get the notice in English and Spanish?
3. Why was the notice sent on cardstock?
4. Why was the notice sent in color?
5. Why was the protest form not included with the original mailing?

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1. What is a sewer lateral?
2. I have a question about my specific lateral, who can I speak to?
3. How long does a sewer lateral last?
4. Who is responsible for the sewer lateral?
5. What problems are associated with damaged sewer laterals?
6. I've been notified that my sewer lateral needs to be replaced or repaired, now what?

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1. What is SB 1383?
2. Why is SB 1383 so Important?
3. What is Organic Waste?
4. What does SB 1383 mean for me as a resident or business?

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1. What is St. Helena Grapevine?
2. What can I expect from using this system?
3. What problems or issues does St. Helena Grapevine solve and how does it benefit citizens of St. Helena?
4. How does St. Helena Grapevine differ from other options available to report issues?
5. What should I NOT use this system for?
6. What types of things should I report using this system?
7. Will I receive updates on my request?
8. What if I submitted a request, but haven't receive a response?
9. Is there a cost to users?

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1. What is ALERT Napa County and why is it important to me?
2. What is the difference between Nixle and ALERT Napa County?
3. How do I sign up?

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1. What is TOT?
2. How do I obtain the monthly TOT forms?
3. Who is exempt from TOT tax?
4. Do I need to submit a TOT return even if I do not have any rents for the month?

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1. How do I apply for water and/or sewer service?
2. If I had a leak on my property, can I apply for a leak adjustment?
3. Can my late fee be waived?
4. Can I get an extension to pay my water bill and keep my water service on?
5. Who else can I call for help with paying my bill?
6. Where do I report water quality issues?

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1. Where does our water come from?
2. How are these services funded?
3. What is the current condition of our water infrastructure?
4. What infrastructure investment projects are planned?
5. How are water and wastewater rates set?
6. When will City Council decide whether to accept the Advisory Committee’s Recommendations?
7. Can you help me understand what volumetric charges mean?
8. Can you help me understand the idea behind tiered water rates?
9. Can you help me understand the idea behind tiered water rates?
10. Why are my wastewater charges calculated using AWC?

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1. What is Xpress Bill Pay?
2. Does it cost anything to sign up for online bill payment?
3. How do I create a login?
4. Do I need a separate Xpress Bill Pay login for each billing account?
5. What payment choices do I have?
6. Can I set up automatic payments?
7. What will my bill look like online?
8. What other information is available?
9. How do I update my customer information, such as email address or phone number?
10. Is my information safe?
11. How easy is it to pay my bill?
12. How do I know the payment went through?
13. How do I delete my account?