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You may call (707) 968-2745 or apply in person at City Hall, Monday through Friday from 9 a.m. to 4 p.m.; closed for lunch between noon to 1 p.m. (except holidays). A Driver's License or Government Issued ID Number and a deposit will be required. Please allow the City 3 days notice to start service.
One leak adjustment may be granted no more than once every 60 months per account provided the leak is not due to negligent or willful acts. Adjustments are in the form of a bill credit for one billing cycle only and the credited amount is 50% of the cost of the excess water usage only.
Late fees can only be waived by approval from the City Manager or City Council. If you feel the late fee was calculated in error, please contact the Water Department by telephone at (707) 968-2745. Please have your account number ready for faster service.
A Hardship agreement is available to customers who need an extension of paying their water bill. The agreement allows us to break up the current amount due into 12 monthly payments. These payments must be paid by the due date in addition to the full payment of the current water bill. Contact the Water Department at (707) 968-2745 for assistance and have your account number ready for faster service.
Before reporting a specific problem, please note whether your concern is with color, odor, taste, or something other, and be prepared to answer the following questions:
Call the Public Works Department at (707) 968-2658.
City of St. Helena
1088 College Avenue
St. Helena, CA 94574